1. Definition: Communication is the art, skill, is the psychological contact between certain people in society to exchange information, feelings, knowledge, lifestyle ... create photo enjoy, these interactions to human evaluation, adjustment and coordination with each other at work.

2. The purpose of communication:

Communication to meet the physical needs and spiritual.

From communication that formed the relationships between people with each other, through which the love between individuals is established.

Through communication people can talk to each other, transmitting and receiving information, comparing and processing information (about the diagnosis, needs, health education, disease prevention and treatment.)

By the way communication, the physician, nursing can uplift, fostering ethical education of the patient, thereby increasing the effectiveness of care and treatment.

3. The role and significance of communication:

Man is the totality of social relationships to be able to live, work, learn and work, people can not help but take the time to communicate with other individuals.

Communication is also a motivation for the formation and development of personality. Through human communication can understand her more, and also through communication, people understand the emotional feelings, thoughts, needs of others.

Today communication is also one of three factors that increase the efficiency of care and treatment. In addition to the progress of science and technology, the application of machinery and modern equipment for diagnosis, treatment, sensitivity, compassion, communication arts, the behavior of health workers say On average, doctors and nurses in particular, show personality, and confidence level of the patient to the patient peace of mind, life entrusted to us.

4. The determinants of success through communication:

Communicate what? (Content requirements)

Need to communicate with?

• Communication with patients.
• Patients' relatives.
• Colleague.

Why do we need to communicate and communicate through what we achieve?

• Learn history.
• Personality characteristics.
• Family economic circumstances.
• Procedure.
• Referral, discharge.

How best to communicate?

• Talk .
• Exchange .
• Talk.

Time communication:

• Need to communicate soon as new patients to hospital.
• Before preparing for surgery.
• When we need to achieve something.

Location communicate:

• Depending on the circumstances, depending on what communication is preventive or walk outside or to meet privately to reveal secrets.

5. Forms of communication:

a. Giao verbal: words - Listening, Writing - Reading

The verbal communication elements:

• Language of region, personal characteristics, age, gender, education level, education, or occupation.
• The tone, gentle voice polite to go into his heart.
• Richness: Stories must rich images to impress emotions.
• Simplicity, easy to understand: not recommended from gaudy, flamboyant. From common use, easy to understand, avoid using the word, in terms of expertise.
• The bright, clear and large effects for the recipient information.
• Speed: Speak not too fast, too slow or said jerkily ...
• Strictly speaking place, right time.
• Depending on various subjects that choose to communicate, behave differently.
• The atmosphere when communicating to cheerful, relaxed mood of patients ...
• Communication time allowed: guide the patient to go to the main topic, the content needed.
• Communication attitude: Polite, respectful, gentle easy close.
• Listen well: The listener must actively focus on each of the speakers to understand every word helps us to detect the needs, problems and concerns of the patient.

b. Non-verbal communication:

Nonverbal communication that people use to talk the whole body (body language), including:

• Gestures, eye contact, gestures, facial expressions, smile, be physically active, stylish expression.
• Through non-verbal communication, information recipients can understand:
• Gestures: emotional upset, tired, happy, enjoy ...
• Gestures express the anger, worry, excitement ...
• Present the expression of love, hate, surprise.
• Body movements express the sympathy and sharing.

So in the first encounter, the patient is always watching us: eye contact, posture, gestures, behavior, attitude ... and all of this information can be healing or causing disease.

c. Listen well:

• Listening is an important capability in the information communication, active listening, swallowing every word of each standard, we will succeed in communicating. It has great significance in the treatment and care of patients.
• Listening to enable one to obtain more information to help people process, decoding the correct information.
• To create good listening habits must:
  • Avoid interrupting others are saying or stopping to think.
  • Do not say interrupted, said climb.
  • Listen actively: No Answer curt which must be done by applause, nodding, smiling, charming face, do not do other things while listening.
  • Eyes toward the speaker.
  • There is sympathy, empathy: shared joys and sorrows ready, difficulties with speaker information.

6. Nurses to communicate:

Communication is very important to the nursing process, the nursing use all communication skills in every step of the nursing process. Verdict, nursing diagnosis, care planning, implementation and evaluation of nursing for patients depend on the effective communication of nurses with patients, patient families and staff health care.

Communication is also very important when caring for patients with communication problems such as being unable to communicate because of illness, mental retardation, limited by psychological therapy or reason in terms emotional, caregivers should encourage, motivate create fun atmosphere, open to the patient can express feelings and reveal all personal information they tell us to do it easier nursing work. Depending on the object elderly patients or children ... every different diseases that they have to bring in people, depending on the situation, the nursing home can be a friend, a good mother and dutiful son ... to the patients no longer feel lonely, guilty or depressed, desperate, but in return they feel very pleasant, close and friendly. There are people who understand and share with her should not hesitate to reveal the heart, the secret desire to nurse. From which the nurses combined with their knowledge and to imply that easy diagnostic accuracy and diagnostic logging priority for the patient. Discussions with colleagues to plan and implement care plans, noting the progression of the patient's care plan to assess the final results achieved by the feedback on verbal or nonverbal , the expected results or changes for patients to identify and prepare the communication sth elements in the communication activities of health workers to improve communication efficiency, the problem is that we know how to apply for each case primarily benefit to patients and family members who disease, so that they feel secure, confident, effective cooperation, the higher the health care, bringing prestige to the departments, and hospitals. Building hospitals is growing, civilized working environment, become the brand to serve the people better, both physically and mentally as the teachings of Uncle Ho: Herbalist must as from samples.